Shipping policy

1. Order Fulfillment & Tracking

  • Processing Time: Every order undergoes quality inspection prior to dispatch and is usually shipped within 3 to 7 business days.

  • Operating Hours & Holidays: Our fulfillment team operates Monday through Friday, from 11:00 AM to 6:00 PM (GMT+8). Please note that shipping is suspended on Hong Kong public holidays.

  • Shipment Tracking: Once your package has been dispatched, you will receive an email containing a tracking number so you can monitor the progress of your shipment at any time.

2. Local Delivery: Hong Kong & Macao

  • Courier Partner: Shipments are primarily handled by SF Express.

  • Free Shipping Threshold: Enjoy free shipping on orders over HK$1,000 (after discounts).

  • Standard Shipping Rates: For orders below the free shipping threshold, the shipping fee is HK$30 for Hong Kong and HK$50 for Macao.

3. International Delivery

  • Global Free Shipping Threshold: Enjoy free international shipping on orders over HK$4,000 (after discounts).

  • Standard Shipping Rates: Ranging between HK300andHK600 (the exact rate will be calculated automatically at checkout based on your destination).

4. Customs, Duties & Taxes

  • Delivered Duty Unpaid (DDU): All international parcels are shipped on a Delivered Duty Unpaid (DDU) basis. This means the recipient is responsible for all local sales taxes, import duties, or customs clearance fees.

  • Check Ahead: Because customs fee policies vary widely from country to country, we recommend checking with your local customs office prior to completing your purchase.

5. Address Responsibility & External Delays

  • Accurate Address Required: Please ensure your shipping information is 100% accurate at checkout. If you spot an error after placing your order, please email customer service immediately.

  • No Modifications After Dispatch: Address changes cannot be made once the parcel has been handed over to the courier. JAACA accepts no responsibility or liability for lost or returned packages due to incorrect addresses, failed delivery attempts, or recipient refusal.

  • Force Majeure Delays: JAACA is not responsible for shipping delays caused by external factors beyond our control, including customs inspections, local transit issues, severe weather, or strikes.

6. Customer Support (Get in Touch)

If you have any questions regarding your order, please contact our support team:

  • Email: info@jaacajewel.com

  • Service Hours: Monday – Friday, 11:00 AM – 6:00 PM (GMT+8)