Thank you for considering a purchase from us. We want you to feel completely looked after, so we’ve outlined a few important details below.

All products are considered final sale. For hygiene reasons, we’re unable to accept returns, exchanges, or refunds.
The only exceptions are if an item arrives damaged or faulty, or if you’ve received an incorrect order. In these cases, simply get in touch with us at info@jaacajewel.com , and we’ll be delighted to arrange a replacement for you at no extra cost.

If you have any questions or would like a little more information before placing your order, please don’t hesitate to reach out. We’re always happy to help.